Flow Psychology

Terms of Therapeutic Collaboration

  1. All information shared during our sessions will be treated as confidential. This means that the practitioner will not share session content with others without your permission. If at some point you give me permission to share information with others, you have the right to change your mind at any time.
  2. In line with the Indian Mental Health Care Act 2017, Flow Psychology upholds a fundamental duty of care towards you. Therefore, confidentiality will only be breached in the following cases:
    (Α) If the practitioner assesses that you present as a risk to self’s and/or others’ safety.
    (B) If the practitioner assesses that you present as a risk to private or public property.
    (C) If the practitioner assesses that you are at threat of physical harm/assault from someone else.
    (D) If it is required by the law.
    In cases (A), (B) and (C) the necessary steps to ensure effective risk management will involve contacting your (1) Emergency Contact and/or (2) other relevant authorities.
  3. Our work will begin by mutually agreeing on a set number of sessions. The number is tentative and aimed at providing structure and focus to the therapy/mentoring process. We will review outcomes towards the end and discuss whether to complete or continue our collaboration.
  4. We will schedule weekly or fortnightly sessions, based on your convenience and requirement. Longer gaps than that are not conducive to the therapeutic process, posing a risk of diminished focus and depth to sessions.
  5. During our therapeutic work, your personal data will be gathered and safely stored personal data in the form of clinical records. These are password protected and securely stored on device. Cloud storage is also used to back-up clinical and professional notes. Client names and other identifiable details are anonymized (with a code) before saving on the device or cloud. Notes are entirely confidential and will not be disclosed to any 3rd party unless required by law.
  6. When engaging in Therapy sessions, you are required to provide a minimum of 2 working days’ (48 hrs) notice of cancellation.This time frame gives us the opportunity to offer the appointment to another client. If the cancellation takes place at least 48 hours before, there will be no charge for the missed appointment. If the cancellation takes place less than 48 hours before the scheduled appointment (except in cases of emergencies) or you are absent without any notice, the session will be charged at the full fee.
  7. Flow Psychology is NOT an Emergency service. The practice is neither designed nor responsible to deliver acute medical, self-harm or suicide related intervention via In-person and/or Online settings. If you are feeling suicidal, please ring a suicide prevention helpline promptly.
  8. Flow Psychology operates a “reasonable use” policy on cancellations and reserve the right to terminate our work should you cancel booked sessions without good reason or on a regular basis. Also, if there is an unplanned gap of 4 weeks without you communicating with the practitioner, your case will be closed and notes archived. Any payment you have made in advance will not be refunded.
  9. You are entirely free to disengage prior to our scheduled timeline and end therapy at any time. Nevertheless, it will be useful in such circumstances to make time to discuss your reasons for terminating therapy. This ensures that we end our collaboration in a way that fosters closure and final assistance to you.
  10. By connecting to the Wireless Internet, you as the client are obliged to acknowledge all associated risks. Online communication platforms (Zoom, Google Meets) are not fully private. Each platform adheres to varying encryption practices based on their own policies. Therefore, confidentiality of our interactions will be maintained in so far as the platform allows it. The clinical service cannot claim any liability for unauthorized security breaches (cyber attacks) that our service might encounter, in unforeseen circumstances.

If you have any queries regarding our terms of collaboration, please do not hesitate to contact us. We look forward to working with you.

Flow Psychology is NOT a crisis/emergency service. As an independently functioning private practice, the clinic is not equipped to deliver In-person or Online intervention for self-harm and suicidal intent. If you feel at risk to yourself or others and require emergency support, please make prompt contact with your GP or phone a crisis helpline.

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